JANATA · One of four front doors to the state

One state. One app. Total access.

JANATA is the citizen front door. Every Karnataka service, document, payment, grievance, and public dashboard — in your pocket. Built for residents who have smartphones AND residents who don't.

🟠 Prototype — tap around; nothing you enter is saved
The four front doors

Same backend. Four front doors. JANATA is one of them.

The operating spine exposes four open-source front doors — one per audience. JANATA is the citizen door. The same backend serves the others: officers see workflow, firms see procurement & tax, civil society sees APIs and bulk data.

Design commitments

Four promises JANATA does not break.

🔑 One app, one login

Multi-language is a release target: Kannada and English at launch, minority languages on a published trajectory. The current prototype is English-only. Voice and accessibility options are first-class — not retro-fitted.

🫱 Assisted-access parity

Every service available on JANATA is also available, with the same SLA, through Panchayat Service Centres (rural) and ward kiosks (urban) under a trained operator. Assisted access is permanent, not transitional.

📶 Offline-first design

Forms cached, status updates synced when network returns, queue management resilient to intermittent connectivity. The architecture treats low connectivity as a design constraint, not an edge case.

⚖️ No silent rejections

Every adverse decision carries reason, rule, and appeal path in plain language. The right to contest is not a feature — it is the floor.

Role cards

Every citizen, every role they hold.

JANATA isn't a single template. Every resident automatically gets role cards for every aspect of their relationship with the state — Citizen, Farmer, Patient, Learner, Worker. Each role surfaces what's relevant for that role; nothing more, nothing less.

Default

🪪 Citizen role

Every resident. Identity, certificates, payments, grievances, voting, ration card, public services.

Sector role

🌾 Farmer role

Farmer Case File, soil-test, KCIF claims, KSAMB price tickers, slot booking, agricultural extension.

Sector role

🩺 Patient role

UMRS health record, KUHE entitlement state, Mobile Clinic visits, Catastrophic Care Fund eligibility, scheme integrations.

Sector role

📚 Lifelong-learner role

KPB content recommendations, learning calendar, museum visit records, civic-service log, role-card under the Learning State.

Sector role

🛠️ Worker role

Skill credentials, apprenticeship records, employment-linked benefits, MGNREGA payment status, vocational programmes.

Optional

🤝 Volunteer role

Civil-society auditor, public verifier node operator, public consultation participant. Lives on the Civil Society Interface backend.

Service rollout

JANATA ships in published phases.

Every service that goes onto JANATA also has the same SLA at the assisted-access counter — no resident is forced onto the app to get fast service.

Phase 1 · 0-100 days

Top 25 services + 25 grievance categories

The highest-volume citizen-facing services: ration card linkage, caste certificate, income certificate, property mutation, driving licence, scheme enrolment, top grievance categories.

Phase 2 · Year 1

Next 75 services + sector role-cards live

Service Charter coverage extends to the top 100. Farmer, Patient, Learner role-cards activate. UMRS pilot integration. KFDA forecasts in the Farmer role.

Phase 3 · Years 2-5

Statewide coverage + all sector spines

Every state service reachable through JANATA. All sector role-cards live. Assisted-access parity at every Gram Panchayat Service Centre and ward kiosk. Bilingual full coverage; minority-language trajectory published.